Defective Products Only
We stand behind the quality of our products. If you receive a defective item, we will gladly accept a return and provide a refund.
What We Accept for Return
We accept returns for products that are:
- Damaged during shipping
- Defective or faulty upon arrival
- Significantly different from the product description due to manufacturing error
Return Process
If you receive a defective product:
- Contact us within 7 days of receiving your order
- Provide photographic evidence of the defect or damage
- Include your order number and description of the issue
- Email: [email protected]
- Phone: 0400 059 911
We will review your claim and, if approved, provide instructions for returning the item.
Refunds
Once we receive and inspect the returned defective item, we will process your refund to the original payment method within 5-10 business days.
What We Do Not Accept
<p">We do not accept returns for:- Change of mind
- Incorrect size or colour selection
- Items that are not defective
- Items damaged after delivery
No Exchanges
We do not offer exchanges. If you receive a defective product and require a replacement, please process a return for a refund and place a new order.
Return Shipping
For approved defective product returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure your return reaches us safely.
Questions
If you have any questions about our returns policy, please contact us:
- Email: [email protected]
- Phone: 0400 059 911
- Website: robynclarkeartist.com